FAQ

Frequently Asked Questions (FAQ)

1. How do I place an order?
To place an order, browse our selection, select the desired product, choose your size, and click "Add to Cart." Once you’re ready to checkout, follow the prompts to complete your purchase.

2. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

3. How long will it take to receive my order?
Orders are typically processed within 3-5 business days. Delivery times vary depending on your location and the shipping method selected at checkout. You will receive a tracking number once your order has shipped.

4. Can I change or cancel my order after it has been placed?
Once an order is placed, it can't be changed or canceled. However, you can return the product for a refund after receiving it, following our return policy.

5. What is your return policy?
You may return unworn items within 30 days of receipt for a full refund. All returns must include original packaging and a receipt. Special orders and final sale items cannot be returned.

6. Do you offer size exchanges?
Yes, we offer size exchanges within our return policy. If you need a different size, please return the unworn product within 30 days and place a new order for the correct size.

7. What if my item is damaged or defective?
If your item arrives damaged or defective, please contact our customer service within 7 days of receiving the item. We will arrange for a replacement or refund based on your preference.

8. How can I contact customer service?
You can contact our customer service team via email at [email protected] or by using the contact form on our website. We are here to help you!

9. Do you ship internationally?
Yes, we offer international shipping. During checkout, you can select your country to see shipping options and rates.

10. Are there any promotions or discounts available?
We frequently offer promotions and discounts. Sign up for our newsletter to receive updates on special offers and sales.